Monitor New Zealand Limited

Alarm Monitoring Service Options

Monitor New Zealand Limited encourages all of our business customers to subscribe to our Managed service, however, as we recognise that security budgets vary from one customer to another, we offer three levels of service.

Service Level

Service Description

Standard

Alarm Activations, Fail to Test and Fault signals responded to, plus Open / Close signals monitored and logged to history but not responded to.

Part Managed

Alarm Activations, Fail to Test and Fault signals responded to plus Scheduled Close checked once at night (Open Signals logged to history).

Fully Managed

Alarm Activations, Fail to Test and Fault signals responded to plus Scheduled Open / Close all checked against schedule.

Other Services

One of the greatest concerns to customers of the security industry is the time that it takes for a response to alarm activations by a security guard (not to mention the associated expense).

Monitor New Zealand Limited has the ability to offer a far faster initial response by viewing your property over the internet using the CCTV or video cameras that you may already have in and around your premises. We can even capture images of what we see for your purusal at a later point in time (or for forwarding to the appropriate response authority). We call this our “Virtual Response” service.

The use of this same technology also allows Monitor New Zealand Limited to provide a service whereby we can randomly access your cameras during periods when your premises is vacated, and by using the pan, tilt and zoom functions of your camera system, determine whether all is as it should be. This service is called “Cyber Tour”.

Alarm Monitoring Software

In order to give you the best service around, we use 'Patriot' alarm monitoring software.

Patriot Monitoring Software Features & Benefits:

Features

Benefits

GSM Message Paging function.

Messages about alarms and other signals can be automatically transmitted to the mobile phones of customers.

Email function.

Allows reports to be e-mailed to customers automatically as well as the automatic notification of faults to technicians at preset times or as they occur.

Telephony function.

Allows rapid communication directly between Customers and the monitoring software to alter closing times or to notify about critical events.

Internet Log Access.

Allows customers to access their logs (history) anytime they wish thereby providing total transparency to the monitoring function.

Internet Maintenance Access.

Allows major customers access to view log history and view site details, and the control to manage and make changes to site details.

Automatic Dialling.

Efficient fast dialling of customers contact numbers reduces the time taken to communicate with customers.

SQL Database

Allows very large volumes of data from customer alarms to be processed very quickly.

To learn of other features of the Patriot monitoring software visit the website www.patriot.co.nz