About Us

Monitor New Zealand Limited is a subsidiary of Answer Services (NZ) Ltd which was established in 1964 and remains wholly New Zealand owned and operated. A combination of excellence in service and state of the art equipment has made Answer Services a leader in the fields in which it operates.

In 1972 Answer Services pioneered the introduction of security alarm monitoring services in New Zealand and very quickly their brand became recognised nationwide as the leading alarm monitoring service provider.

Recognising the changes which have occurred in the market in recent times, Answer Services has taken the opportunity of establishing Monitor New Zealand Ltd to meet the needs of today’s discerning security buyer by providing innovative, professional alarm monitoring solutions to all sectors of the market. We have offices in Auckland and Wellington, but are always available for a chat outside these regions.

Our Vision

To be the best supplier of alarm monitoring services in New Zealand, thereby delivering tangible benefits to our customers. We will do this by increasing customers’ security levels, through our continued upgrading of our skill base, our awareness of technology, and the software that we use.

Our Mission

To continually research and develop the latest technology to ensure Monitor New Zealand Limited remains an essential service supplier for all of our customers.

To provide excellent standards of service and customer satisfaction.

To expand Monitor New Zealand Limited’s business in New Zealand through strategic partnerships and dealer agreements.

To employ the best people and support them with training, rewards and up to date systems, enabling all employees to maximize their individual contribution to the success of our business.

To achieve sustained growth and profitability, through a ‘get it right first time’ approach to service and by always striving to beat our previous best performance.

To ensure Monitor New Zealand Limited retains its position as New Zealand’s leading provider of alarm monitoring services by always achieving the high level of service we set as our goal and by continuing to raise the bar on our own expectations.

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